The Lucky Penny Floral Refund Policy is featured on the checkout page of the Lucky Penny website. When you make a purchase at LuckyPennyFloral.com , you are agreeing to the following terms:
At Lucky Penny, we understand that things change and stuff happens. Here's what you need to know about our refund policy:
Lucky Penny assumes no responsibility for the condition of the flowers once they have either left the studio with the client (in the case of a pick up order) OR once they have been dropped off by the driver and/or received by the client (in the case of delivery orders).
Refunds:
If you believe your order has incurred damage at the hands of Lucky Penny, please take a picture of the damage and request a resolution via email.
If your request for refund or partial refund is approved, then a credit will automatically be applied to your credit card used in the original payment.
If you haven't received your refund in 7-10 business days, contact your credit card company and then contact your bank to confirm processing time. For further questions, please contact us at luckypennyfloral@gmail.com.
Cancellations:
Cancellations must be made no less than two weeks prior to your event to be eligible for a refund. Lucky Penny will retain a $50 processing fee from any cancellation granted.
A partial refund may be granted for specific items cancelled in the order. These changes, along with additions to your order, must be made no less than two weeks prior to the event.